For your convenience, we have put together a list of some of the most commonly asked questions and answered them for you here. 
 

Q.   Can you send me a catalog through the mail?
   A.    Due to our constantly expanding product line and price changes, a printed catalog is not available.  We always keep the website current so you may simply print out information from each page on our site.
 

Q.   Do you offer wholesale pricing?
   A.    The prices on our website do reflect our wholesale prices.   Some of our products do have quantity price breaks.  Price break information is listed next to the items that qualify for discounts.  All price breaks are calculated in the shopping cart. The fragrance discount information is listed in detail on our fragrance oils page.  Click here to check them out! 
 

Q.   Do I have to have a tax ID# to order?
   A.    No.  Anyone can place an order without a tax ID#.  You need to furnish us with your resale certificate only if you are located in Texas and don't want to pay tax on your order.  Tax is added only to orders that are placed by customers in Texas that have not furnished us with their completed & signed resale certificate. Please click on this link if you need a Texas Sales Tax Form.
 

Q.   Do you ship internationally?
   A.    Yes, we do.
 

Q.   When will I receive my order?
   A.    Most orders ship the next business day after they are placed.   All of our shipments are sent via USPS or UPS.  Please see the Shipping Times for details on how long your shipment should take.  Please note that selecting express forms of shipping will NOT expedite the processing of your order, it will simply reduce the amount of time that UPS will take to get you your order.
 

Q.   Can you track my packages?
   A.    Yes, we send an email with your UPS tracking information on all orders after they are processed.  If you still have a question about your shipment, feel free to call us.
 

Q.  Do you ship COD?
   A.    No, not at this time.

Q.  Do you offer UPS Hundred Weight discount on shipping?
   A.    Yes we do. UPS Hundred Weight discounts begin at 300 pounds of freight on your order. Excellent savings when shipping wax. Our shopping cart does not automatically apply these discounts. We will apply them manually when we process your order.