Just By Nature is located at
1331 US Hwy 80 E, Suite 2

Mesquite, Texas 75150

Click Here for Directions

The staff at Just By Nature is collectively focused on YOU. From order packing to customer service, it is our job to make each and every customer HAPPY to do business with Just By Nature. Just By Nature is dedicated to providing you with the highest-quality products at competitive prices. We understand the importance of receiving your supplies promptly, and we strive to fill and ship all orders received by 12:00 pm the very same day. Your questions, comments and suggestions are very important to us; we encourage you to call our Toll Free Line for assistance anytime 1-866-676-9929. Our professional staff has years of experience, and we enjoy helping our customers make and market the finest candles, soap, and toiletries. During the past 6 years, we have had the pleasure of building solid business relationships with customers like you.  We are honored to be your supplier of choice.

Just By Nature is a privately-held corporation located near Dallas, Texas. We service the candle, soap, cosmetic, and toiletries industries with raw ingredient supplies; shipping to all of the US, US Territories, Canada and other countries. Just By Nature has shown continued growth throughout the past 6 years, and we anticipate further growth due to diversification into various markets.

Policies & Store Information

Once an order is placed, it is given a specific order number.  Our UPS and accounting system integrates with these numbers so that your package is shipped as fast as we possibly can.  
 
You can also directly call-in your orders
Toll-Free Line: 1-866-676-9929

All material on our website is protected by copyright laws;  fragrance descriptions, photos, and all learning material and classes.  Thank you for respecting our rights. 

Just By Nature offers no warrantees, written or implied, for any products we sell.  Just By Nature is not responsible for products you create using our supplies.  Customers are responsible for testing our supplies in your recipes for compatibility and safeness.  Just By Nature is not responsible for any errors or omissions on this website.  We reserve the right to change prices at any time without notification. 

All orders that we receive via on-line ordering, email, fax, or phone by 12:00 p.m. we will do our best to ship the same day. Please note that under normal circumstances we are able to ship same day, but we do not guarantee it. During our BUSY SEASON, (September 1 -  Dec 20) orders may require a 2-3 day shipping delay due to the volume of orders that we process.

	All shipping is currently done by UPS (all options).  Orders of large weights can be shipped at discounted freight (LTL) shipment methods (Call us for information).  All skid orders will be shipped as LTL freight. Please remember to put any special delivery instructions in the comment area of the order form.  If you choose to have your order shipped using Overnight, 2nd Day Air, Third Day select, or any other form of expedited shipping method, it is important to understand that this does not include Saturday or Sunday.  (Example:  If you choose overnight delivery on Friday, you will be receiving your package on the following Monday, not Saturday).  We do not make any arrangements for deliveries to be made on Saturdays.
	All orders which are 200 lbs. or more are shipped UPS Hundred Weight or arrangements can be made to ship LTL freight.  UPS Hundred Weight does not always show a discounted rate.
	We do not Back Order Merchandise. If we receive an order that has items which are out of stock , we will contact you via telephone to let you know what we are out of stock of. All out of stock items will have to be reordered.
	Merchandise which is shipped back to us due to an incorrect address will be billed for any shipping charges that we are charged.
	Just By Nature offers the US Postal Service to ship to Hawaii, Alaska, Puerto Rico and US Territories only.  All packages shipped within the Continental US are shipped via UPS or LTL Freight only.
	All Texas customers pay sales tax.  If you have a valid Texas Tax Exemption certificate you will need to fill out a blanket exemption form and either fax it or mail it to us.  We do not grant tax exemption status until we have this form on file in our office.  Once we have your tax exemption form on file, we will go into our database and mark you as tax exempt for all future orders.  We do not credit anyone tax they paid on previous orders.

Due to the fact that wax may differ from batch to batch, we cannot guarantee that all batches will be identical. Therefore, we do not accept returns on wax sales, and we do not allow any credits or exchanges for wax. 

All Bath & Body Products are non-returnable due to sanitary reasons.

Receiving Broken Merchandise- All of our merchandise is inspected for damage prior to shipping. If you receive products that were damaged during transit, please call our office. Items shipped via Priority mail are not insured, so it is to your advantage to have your merchandise insured prior to shipment.

If you desire to return merchandise to us (other than those items which are non-returnable):

	The merchandise must be unopened and in its original packaging.
	The merchandise must be in resalable condition.
	The customer pays the shipping and a 15% restocking fee.
	The customer is to call us at 1-866-676-9929 for return authorization. Any returns made without authorization will not be allowed.
	All credits are store credits that must be used within 90 days.

Please report any missing merchandise or order mistakes within 48 hours of delivery. After 48 hours from delivery, we will conclude that your order was completed accurately and no refunds or exchanges will be excepted after that time.

Our Web Site and our online shopping cart server is tested and certified daily to pass the McAfee Secure Security Scan. To help address concerns about hacker access to confidential data, the "live" McAfee Secure mark appears only when a web site meets the McAfee Secure standard. Research indicates sites remotely scanned for known vulnerabilities on a daily basis, such as those earning McAfee Secure certification, can prevent over 99% of hacker crime.

At the time of your order submission, you will automatically be E-mailed a receipt for your transaction. This receipt will contain NO INFORMATION about your payment.

We will also be E-mailed notifying us you have placed an order. We must then log on to a database located on our secure cart server.

Additionally, any payment information you provide us with, is further encoded in the database itself, and we are the only ones capable of accessing that information.

While most online stores keep your payment information in their database, our payment database deletes this information when order processing is completed.